Refund policy

Return and Refund Policy

Right of Return and Withdrawal

All products in our range are subject to a right of withdrawal of 14 days from the date of receipt. This means that you can cancel your purchase without having to give any specific reason.

Exceptions for Personalized Products

However, the right of withdrawal does not apply to products that you as a customer order with personalized details, such as engraving, text, customization or other customization according to your wishes. These products are considered as special orders and are therefore not covered by the right of withdrawal.

 

Damage and Problems

Please check your order when you receive it and contact us immediately if the item is faulty, damaged or you have received the wrong item. We will then assess the problem and fix it.

Returns Process

Returns must always be authorized by us before the item is sent back. We do not accept returns sent without approval. The customer is responsible for the return cost if the return is due to regret or changed decision. In the event of a return due to faulty or damaged goods, the customer must prove that the fault exists at the time of delivery.

We are happy to help assess whether there is a fault and whether the return should be accepted.

If we assess that the goods are faulty or damaged from the start, we will pay the return costs and the refund.

Exceptions / Non-returnable Items

Special order and customized products are not covered by the right of withdrawal or return. This also applies if you ordered made-to-measure, personally engraved or otherwise customized products.
The right of withdrawal also does not apply to customized requests, sale items or gift cards.

 

The Return

The quickest way to get what you want is to return the item you have (if return policy applies), and once the return is accepted, buy the new item separately.

 

Refunds

If you are entitled to a return or refund for any reason (e.g. if the goods are faulty or damaged on delivery, or if the right of withdrawal applies to the product), we will notify you once we have received and checked the return. Refunds will then be made automatically to the original payment method within 10 working days of acceptance.

 

Contact

If you have any questions about returns, refunds, or the right of withdrawal, please contact us at hellobracelet.se@gmail.com.